Restaurant Manager

Company Name: Baan Lao Thai Cuisine

Work Location: 4100 Bayview Street, Richmond, BC

Terms of Employment: Full time, Permanent

Compensation: Commensurate with Experience

Language of Work: English

Company Info:

Located by the harbour in the historic fishing village of Steveston, in Richmond, British Columbia, Baan Lao Fine Thai Cuisine guests are greeted with a beautiful ocean view and unique décor, transporting them on an intriguing and memorable culinary journey. We provide authentic, upscale Thai food, inventive cocktails, and a carefully curated wine list.

Baan Lao means “Our Home”, reflecting our core value of ensuring everyone feels like an honoured guest. Enveloped in the warmth of our surroundings and the hospitality of our team, guests will enjoy the eye-catching presentation of our food, have their taste buds captivated by the depth and layers in the flavours, and revel in a variety of unique special touches that will make their evening an experience they don’t want to leave and can’t wait to return to.

ROLE AND RESPONSIBILITIES

General:

Serve as a brand ambassador for Baan Lao, demonstrating honesty, integrity and a commitment to exceptional customer service
Lead by example as you help coach and mentor the service team
Meeting and exceeding exceptional standards for service at all times

Supervisory Duties:

Lead the team by exhibiting exemplary customer service
Guide the staff and guest experience with warmth, empathy and professionalism
Guide communication with the front of house team
Ensure staff adherence to the highest health, safety, and customer service standards
Check voicemails each business day and respond to inquiries within 24 hours
Inspect the guest spaces daily for any marks on the walls, repairs, issues with tables, chairs, etc that need to be addressed
Understand and adhere to Baan Lao’s reservation guidelines
Manage reservations utilizing the Tock platform, including:
- Booking
- Rescheduling
- Assisting guests in completing online reservations
- Highlighting food restrictions in advance for the kitchen team
- Providing notes on each reservation, where needed

Prepare and submit detailed management reports including a breakdown on weekly sales
Prepare and submit a weekly report with observations and insight into sales variations, and recommendations to improve
Submit all reports, recommendations, inventory and ordering updates to gm@baanlao.ca
Comply with all federal, provincial and municipal laws

Inventory:

Conduct weekly inventory and report inventory levels to Manager

Wine inventory
Tea inventory
Bar inventory
Inventory of all printed menus

Please submit your resumé to hr@baanlao.ca.