FAQ - Baan Lao

FREQUENTLY ASKED QUESTIONS

Does Baan Lao have an outdoor patio?

We do not have an outdoor patio – yet!  It is in our plans, though. To be notified of the addition of our patio space and other Baan Lao news, we recommend signing up to Receive Baan Lao News.

Your Signature Dinner Experience looks amazing! Do you offer an à la carte menu as well?

Currently we offer our Signature Dinner Experience Menu exclusively. We do not have an à la carte menu available for indoor dining. 

To receive news on the launch of our à la carte menu, please register to receive our Baan Lao News or follow us on social media.

Is there a dress code at Baan Lao?

Our dress code is best described as “Smart Casual”. We request our guests wear elegant attire and appropriate footwear. Please, no sports or athletic garments, sleeveless t-shirts, or slippers.

You have a wine pairing menu. Do you offer wine by the bottle as well?

Absolutely! In addition to our wine pairing menu, curated by Master Sommelier Pier-Alexis Soulière, we also offer a robust wine list.

Is Baan Lao suitable for children?

Our chef’s children love all the food at Baan Lao!  We are confident your child will find lots of options they will enjoy, and we provide a children’s menu as part of our à la carte service.

Do you accommodate dietary restrictions and food allergies?

At Baan Lao, we try to make the fewest number of changes possible to our dishes so our guests may enjoy the menu and flavours Chef Nutcha has carefully created. Alterations may compromise the integrity of the Baan Lao dining experience.

We are able to make some accommodations for specific, common dietary restrictions, such as vegetarian and pescetarian, with at least 72 hours advance notice. Within our current menu, we are unable to accommodate those requesting a fully vegan meal. Thank you for your understanding. When completing your reservation online, you will be prompted to provide details about any dietary restrictions.

We recognize food allergies can be quite challenging for some guests. While we will do our best to accommodate those with mild allergies, we cannot guarantee our kitchen and preparation areas remain nut, dairy, gluten, or allergy free, given the complexity and diversity of our menu.

Unfortunately, we are unable to ensure that food items have been handled in an allergen-free environment by our purveyors during the packing and distribution process, and throughout the various stages of preparation. We are committed to the health and safety of our guests, and have made the difficult decision that we are unable to accommodate guests where cross-contamination may trigger a reaction.

Does Baan Lao’s food contain MSG?

All our menu items are MSG Free. We use only certified organic and natural ingredients from our local partners and friends and our Thai farm. We believe freshly made food not only tastes better, but it’s better for us as well. No prepared sauces or soup bases are used in preparing our food.

Does the set course dining experience include beverages?

We offer carefully curated wine pairings or tea pairings to enjoy with your meal, at an additional cost. A list of wines by the bottle or glass are available, as well as a selection of specialty cocktails, beer and other spirits. Your server will be pleased to review the available selections with you and help guide you with recommendations.

How long is the Signature Dinner Experience?

Your entire Baan Lao nine course dinner will take up to two hours. There are a total of 14 different dishes and we want you to savour each one.

How can I change or cancel my reservation?

We understand that life can sometimes get in the way. Reservations are pre-paid via the Tock platform. Cancellations received more than 7 days in advance can be refunded, less a $50 cancellation fee per person. If your reservation is less than 7 days away, you can transfer your reservation via the Tock platform. 

What happens if I am running late?

We understand that sometimes our day doesn’t go quite as planned! If you are running late, please call us at 778.839.5711. If you are more than 15 minutes late arriving, your dining experience may be cut short to accommodate a later reservation, as our space is limited.

May I reserve Baan Lao for a private function?

Absolutely! We are pleased to welcome your group for a private function. Please email info@baanlao.ca regarding your request and we will get back to you to discuss your needs to ensure an exquisite Baan Lao experience for you and your guests.

Where can I park?

There are free, on-street parking spaces on Bayview Street in front of Baan Lao, and along both sides of the building. There is also underground parking nearby, and paid parking at WestPark Lot 087, which is the closest parking lot to our location.

I have a media / influencer request. How should I get in touch?

Please direct all media, influencer and other related requests to media@baanlao.ca

May I use my cell phone, or take photos and videos of my Baan Lao experience?

To allow all guests to fully enjoy their Baan Lao experience, we request that you silence your phone upon entering the restaurant. If you need to take a call, please step outside so as not to disturb the ambiance. 

While we welcome you to take photos during your visit, we kindly restrict any lengthy, constant or frequent video recordings. This is for the privacy and enjoyment of the other guests – and future guests. As you may be aware, the Baan Lao Signature Dinner Experience is full of surprises and dramatic reveals. To ensure that future guests have the same opportunity to delight in these special surprises that await, we respectfully request you restrict any video recordings short segments only.

Should you be seeking photo or video footage for any commercial purposes, or for viewing beyond personal use, all photos and video recording are strictly prohibited without express consent from our Baan Lao media department. For further information or to request permission, please contact media@baanlao.ca.

Thank you for your understanding!